KODOKANGEAR products can be ordered via our Shopping cart, e-mail, telephone or regular mail. We accept Visa, Master Card, Checks from any banks in the U.S. and money orders. For faster service please use Visa or Master Card. All prices are in U.S. Dollar. Or you can pay via PayPal.
To pay via PayPal please transfer payment to vin@kodokangear.com
e-mail orders please send inquiries to: vin@kodokangear.com
FOR YOUR SECURITY, PLEASE DO NOT SEND YOUR CREDIT CARD NUMBER VIA E-MAIL.
PHONE ORDER
Toll Free Tel: 866-KODOKAN (563-6526)
— Monday Through Friday 9:00 AM to 5:30 PM PACIFIC STANDARD TIME. (California)
Canada and other countries please call 650-585-2188
FAX ORDER
Fax Number: 1-650-590-6477
MAIL ORDER
KODOKANGEAR
1468 Fifth Avenue
Belmont, CA 94002.
For overseas Order please enter the name of your Province, County or Territory in the field that says State.
When ordering by VISA or MasterCard, give card number and expiration date, a billing address, a shipping address and a telephone number. Appropriate shipping charges will be added for each order in continental U.S. Orders are generally shipped within 24 hours of purchase via FedEx Ground. There is an additional charge for overnight services. Order confirmation and tracking number available as requested after your order has been shipped if an e-mail address is provided. California residents please add 8.25% sales Tax.
Return & Refund Policy
KodokanGear stands behind its product and will replace any of its products related to defects in manufacturing. There will be no cash refund in any situation. Please contact KodokanGear before returning any defective merchandise. Please review the content of your order as soon as you received it and notify KodokanGear of any mistakes. KodokanGear can not accept returns on any clothings including t-shirts, sweat-shirts, and judo uniforms if the above said items have been worn and washed. Full shipping charges will be charged on return of any products including uniforms purchased with free or discounted shipping. There are no return on any Clearance, Blow out or Close out items. KodokanGear will not be able to calculate or be responsible for custom duties and import taxes on international orders. All returns must be made within 10 days after delivery. A 20% restocking fee will apply to return items. You must contact Kodokan Gear for a return number before returning any merchandise. Merchandise without a return number will not be accepted.
A 20% Restocking fee and Shipping charges may apply on return items. There are no return on Clearance or close out items. There are no return or refund once you have worn wash or use any item. Please contact us before returning any merchandise.
INTERNATIONAL ORDERS FAQ...
Q: I live in another country how much is shipping?
A: Shipping is weight dependent. For example if you live in the UK or Australia for one size 4 or 5 double weave Judo uniform your shipping charges is normally around $52.00 to $56.00 USD.
Q: Do you ship anywhere internationally?
A: I ship to over 58 countries, if you don't see your country listed in my shopping cart please ask. Note: I will not ship to certain countries because of massive credit cards thefts.
Q: I am having trouble placing my order. The shopping cart ask for "State" in my address, there is no "State" in my country.
A: You can enter County, Territory, or Province in that field.
Q: What kind of shipping method do you use?
A: We ship via USPS United States Postal Service International Express.
Q: Can you ship via FedEX or UPS International Express?
A: Yes, but the cost is three times higher and there may be delays at the custom in your country. You may also face a higher import tax. In some instances with larger orders of 5 or more double weave uniforms we maybe able to ship via USPS Priority Mail; which may take a longer delivery time, and saving is minimal with no tracking service or insurance.
Q: How long does it takes for me to receive my order.
A: I takes 5 to 6 business days for international orders to be delivered. But please be advised that we go to the post office no more than two times a week. From the time you have placed your order to the time you will receive your order vaires from 5 to 10 days, providing we have the item or items you ordered in stock.
OTHER FAQ...
Q: What shipping method do you use?
A: I ship via FedEX, UPS, and USPS.
Q: How soon do you ship once I placed my order?
A: Orders placed before 10:00AM Pacific time is generally shipped the same day, If you are in an emergency, please call 866-563-6526 if you are in the U.S. For international customers please call 650-585-2188.
Q: It has been a while since I placed my order, where is it?
A: Generally a tracking number is issued when an order goes out, please check your e-mail to see if you have received a shipping dispatch from either FedEX, UPS or USPS .
Q: I live in the U.S. how long does it takes for me to receive my order?
A: FedEX Ground and UPS Ground is generally the best way to ship. These two methods provides a tracking number and takes between 2 to 5 days in the 48 continguous States depending on where you are.
Q: If I live in Alaska or Hawaii what is the best way having an order delivery to me?
A: Alaska and Hawaii residents should select USPS Priority mail as the quickest and most economical delivery method. Note: We go to the Post Office no more than twice a week.
Q: What is the best way for shipping books or DVD videos .
A: For one or two books domestic shipping select USPS Priority Mail. For 5 or more books please select FedEX Ground. For DVDs the best way is to select USPS Priority Mail. Please be advise that USPS does not guarantee that Priority Mail will actually deliver in 3 days.
Q: I need my uniform in less than 5 days can I use USPS Priority Mail?
A: No, USPS does not guarantee delivery in 3 days. You should select FedEX Overnight, FedEX 2nd Day or FedEX 3 Days Savers.
Q: I selected FedEX and the package arrives via UPS, what is going on?
A: Depending on the warehouse the order was sent, we may select to use one or the other services.
